Products and Services - Consumer
|
Qmiles - FAQ
1. What is this program?
- This program allows our customers to earn
Qmiles based on their payment amounts to Qtel as
long as they're currently Qatar Airways'
Privilege Club member.
2. How can I
register?
- To register make sure that
you call from your mobile or home phone number.
Call 114 for free and then enter your ID number
and then
your Qatar Airways privilege club number.
3.
What options are available on the
114?
- Customer is given the option
to listen to additional information on the
program, register for the program or edit the
registered Privilege
Club number.
4. Who
can apply for this program?
- Only Individual Shahry, Pay Monthly customers can apply for this program. All registered services should be under the individual applicant name. Company accounts are not eligible for this program.
5. Is this program
available for HALA customers?
No, the program is currently
available to residential Shahry, Pay Monthly customers but
it will be launched soon to Hala customers.
However, Hala customers who wish to benefit,
can transfer their service to Shahry. For
further information about service transfer,
please call 111.
6. Do
I have to register every service in my accounts?
No, once you register from
your mobile/landline number, all other services
and accounts will be registered automatically
against your privilege club number.
7.
What if I entered a wrong privilege club number?
- When you enter your privilege club number,
the system will instantly repeat the number that
was entered; if it's wrong you can press 2 to
modify it.
8. How
will I know that I've subscribed to the program?
- Upon completion of the registration process,
you will receive an SMS confirming that you've
completed successfully the registration process.
9.
What is the cost of this program?
10. How are the
Qmiles awarded?
-
Customer will earn 1 Qmile per QR
8 for payment amounts ranging between
200 and 500.
-
Customer will earn 1 Qmile per QR
6 for payment amounts ranging between
501 and 1000.
-
Customer will earn 1 Qmile per QR
4 for payment amounts ranging between
1001 and above.
|
Reward in
Qmile/QR
|
Payments
|
|
1 Qmile/ QR 8
|
QR 200- QR
500
|
|
1 Qmile/ QR 6
|
QR501-QR
1000
|
|
1 Qmile/ QR 4
|
QR 1001 and
above
|
11. How will the Qmiles be calculated if I made more than one payment during the month?
If you do so, then the awarded Qmiles will be calculated against the total amounts paid to Qtel during the month as stated in the below example:
Payments in April:
10th of April = QR200
27th of April = QR2800
How are April's Qmiles calculated:
Total amounts paid in April: (QR200 + QR2800) = QR3000
Qmiles awarded: (QR3000 / 4) = 750 (1 Qmile per QR4)
12.
If I
changed my privilege club number how will
the Qmiles accumulate?
Your Qmiles will continue
to accumulate on the last Privilege Club
number registered in the program.
13. How will I
be informed of my Qmiles balance?
Earned miles will be
communicated periodically to members through
their monthly bill and SMS.
14. What if the Shahry, Pay Monthly number is not
under my name?
The customer has to transfer ownership at
any of Qtel's communication centers before
registering.
15. How safe and secure is it to subscribe to
this program?
It's extremely safe and secure to
subscribe to this program as you will be
receiving a confirmation message during the
course of the registration and at
completion.
16. What if the registration fails?
Customer will get an error message at the
end of the call and he has to try again
later.
17. What if I terminated the number that I
called from to register in this program?
If this happens, make sure to register
again as your entire registration would have
terminated
including
membership data.
Moreover, if you terminate your phone
service before the end of the month, you
will be deprived from the accrued Qmiles.
18. What if I have more than a phone number
and I amended my privilege club number using
a different phone from the one used in my
initial registration?
If you do so, then Qmiles accumulation
will show on the bill of the number that was
used to amend the Qatar Airways privilege
club number.
19. What should I do if I have any more
inquiries?
- If you have any further inquiries, please call
111.
<<back
|
 |
News and events
