Contact Us

• For Customer Service Issues, please clickhere
  
  Or you can simply copy the address customer.service@qtel.com.qa to your preferred email software.
  
  
• For Qtel Business Solutions Issues, please click here
  
  Or you can simply copy the address 8008000@qtel.com.qa to your preferred email software.
  
   

Contact us by telephone:

Our team is available 24/7, 365 days a year

●Call   111
For all enquiries including: Billing Enquiry Service, Payment by credit card,  Telephone Faults, Internet Services, Mobile Services, Landline, Qatar Cable Vision, International Telephone Enquiry

●Call  180
For Directory assistance

●Call  115
For Installation Inquiries

●Call   150
For International Telephone booking

●Call  4448888
For Alpha Numeric Pagers

●Call  4470047
For Thuraya

●Call  +974 4380000
For Overseas Assistance

●Call  133
For Al Jazeera Mobile

●Call  140
For local time

Qtel is committed to addressing any concerns or other issues experienced by our customers.

Please contact us by any of the means above to let us know how we can help. Please also note that if after contacting Qtel we do not address your concern, within 30 working days set by ictQATAR, to your satisfaction, that you may contact ictQATAR at the end of the 30 working days at the following address:

The Supreme Council of Information and Communication Technology (ictQATAR)

Regulatory Authority
PO Box: 23264
Doha, Qatar

Email:      consumervoice@ict.gov.qa
Consumer Hotline: +974 499 5353
Fax:             +974 499 5515
Website: www.ict.gov.qa

As a licensed service provider, the conduct and activities of Qtel are regulated by ictQATAR pursuant to Law No. 34 of 2006 (Telecommunications Law) and the Applicable Regulatory Framework. If you raise a complaint or dispute with Qtel, we will keep your service connected pending resolution of the complaint or dispute as long as your account is in good standing.